Privacy Policy

Effective Date: 02/2026

Pivot Home Health (“Pivot Home Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and protect information, including text message (SMS) communications.

We may collect information when you:

  • Submit forms on our website

  • Contact us by phone, email, or text

  • Opt in to receive communications

  • Use our services

Information is collected with your knowledge and, where required, your consent.

We use information to:

  • Provide and manage our services

  • Communicate with patients, caregivers, and authorized contacts

  • Send scheduling, service, and administrative updates

  • Respond to questions and provide support

  • Comply with legal and healthcare requirements

  • Improve our website and services

Text Messaging (SMS)

Mobile Opt-In, SMS Consent, and Data Use

Mobile opt-in, SMS consent, and phone numbers collected for SMS communication purposes will not be shared with any third parties or affiliates for marketing purposes.
Pivot Home Health does not sell, rent, or otherwise disclose mobile phone numbers for marketing or promotional use.

Phone numbers collected for SMS communications are used solely for operational, informational, conversational, and administrative purposes related to our services and communications.

SMS TERMS & CONDITIONS

(Recommended as a clearly labeled subsection or standalone page linked from the Privacy Policy)

SMS Consent Communication

Information (including phone numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

Types of SMS Communications

If you consent to receive text messages from Pivot Home Health, you may receive messages related to:

  • Conversational communications

  • Informational messages (appointments, reminders, service updates)

  • Administrative messages (billing, documentation, coordination of care)

Example message:

Thank you for reaching out to Pivot Home Health. We’ve received your inquiry and are working on a solution. Our team will update you shortly. For additional questions, you may reply to this message or contact us at (720) 400-2444.

Message Frequency

Message frequency may vary depending on the type of communication.
You may receive up to 20 SMS messages per week, depending on services, appointments, or administrative needs.

Potential Fees

Standard message and data rates may apply based on your mobile carrier’s pricing plan. Charges may vary for domestic or international messages.

Opt-In Methods

You may opt in to receive SMS messages from Pivot Home Health by:

  • Completing and submitting a form on our website with an SMS consent checkbox

SMS consent is not required to receive services.

Opt-Out Methods

You may opt out of SMS messages at any time by replying STOP to any message received.
You may also contact Pivot Home Health directly to request removal from our messaging list.

Help

For assistance, reply HELP to any SMS message. You may also contact us directly at (720) 400-2444.

Additional Options

If you do not wish to receive SMS messages, you may leave the SMS consent box unchecked when completing forms.

Standard Messaging Disclosures

  • Message and data rates may apply

  • Message frequency may vary

  • Text STOP to opt out at any time

  • Text HELP for assistance

  • View our Privacy Policy and SMS Terms & Conditions for more information

If you provide your mobile number and opt in, you consent to receive SMS messages from Pivot Home Health, including:

  • Conversational messages

  • Informational messages (appointments, reminders, updates)

  • Administrative notifications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
For help, reply HELP or contact us using the information below.

SMS Consent & Privacy

  • No mobile opt-in, SMS consent, or phone numbers collected for SMS communication purposes will be shared with third parties or affiliates for marketing purposes.

  • Pivot Home Health does not sell or rent mobile numbers.

  • SMS communications are used only for service-related and operational purposes and comply with applicable laws, including the TCPA.

SMS Consent Statement:

I consent to receive conversational, informational, and administrative SMS messages from Pivot Home Health. Reply STOP to opt out; Reply HELP for support; Message and data rates may apply; Messaging frequency may vary.

Visit https://www.pivothh.com/privacy-policy to view our Privacy Policy and Terms & Conditions.

Data Protection

We use industry-standard security measures to protect personal information. Access is limited to authorized personnel only.

Withdrawing Consent

You may withdraw consent at any time:

  • SMS: Reply STOP

  • Other communications: Contact us using the information below

Withdrawing consent may limit our ability to provide certain services or updates.

Policy Updates

We may update this Privacy Policy at any time. Changes will be posted on this page and take effect immediately.

Contact Us

Email: compliance@pivothh.com

Mailing Address:
Pivot Home Health
4251 Kipling St, Suite 500
Wheat Ridge, CO 80033-2899